The online training focuses on billing processes, including cycles, rate schedules, meter readings, and calculations. It covers financial transactions, exceptions, and exception handling. The training emphasizes real-world scenarios and practical exercises, providing a solid understanding of the CC&B system. Ideal for utility professionals, billing analysts, customer service representatives, and IT professionals, it equips participants to manage customer information and improve satisfaction and offers industry experts, comprehensive resources, and case studies to enhance customer care and billing management skills.